Refund and Returns Policy

Refunds and Returns Policy

At Taara Jewellery, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund and return process. Please review the following policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original condition, and in the original packaging.
• The return request must be made within 5-7 days of the delivery date (e.g., 14, 30, or 60 days).
• Proof of purchase (e.g., order number or receipt) must be provided.

Note: Certain items, such as personalized or custom-made jewelry, may not be eligible for return unless they are defective or damaged. Please contact us for clarification.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at support@taarajewelleryy.com or WhatsApp us at +91 88852 60126 within the eligible return period. Provide your order number and reason for the return.
2. Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on proceeding.
3. Pack and Ship: Securely pack the item in its original packaging, including the RAN, and ship it to the address provided.

Note: Return shipping costs are the customer’s responsibility unless the return is due to an error on our part (e.g., the wrong item shipped or a defective product).

3. Inspection and Processing

Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria. If approved, your refund or exchange will be processed within 7 business days (e.g., 5-7 business days).

4. Refunds

• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Processing Time: Please allow up to 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.
• Deductions: Shipping costs are non-refundable. If the item is returned in a condition that requires additional restocking or repair, a fee may be deducted from your refund.

5. Exchanges

If you would like to exchange an item for a different size, style, or product, please contact us to confirm availability. Exchanges are subject to the same eligibility criteria as returns.

6. Damaged or Defective Items

If you receive a damaged or defective item, please get in touch with us immediately. We will provide a prepaid return label and either replace the item or issue a full refund, including shipping costs.

7. Non-Returnable Items

The following items are not eligible for return or refund unless they are defective or damaged:

• Personalized or custom-made jewelry.
• Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

8. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

Taara Jewellery
Email: support@taarajewelleryy.com
Phone: +91 8510852601
Address: Hyderabad, Telangana

Thank you for shopping with Taara Jewellery. We value your trust and are committed to providing a seamless shopping experience!